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Resources
International SOS provides urgent or emergency medical support 24/7.
+44 20-8762-8133 or toll free in Germany: 0800-723-4214
Regional Customer Service provides a 24/7 phone number for beneficiary questions. +44 20-8762-8384 or toll-free in Germany: 0800-589-1599
US TRICARE Regions: East: 1-800-444-5445 / West: 1-844-866-9378
Medicare: 1-800-633-4227
Social Security Administration: 1-800-772-1213
Tricare Overseas Program (TOP) In Germany, TOP provides insurance for active-duty, retirees and their dependents. Below is a list of program choices.
Tricare Prime Overseas
Available to active-duty service members and command sponsored active-duty dependents. Enrollment is required but there are no enrollment fees nor copays. Beneficiaries in TRICARE Prime will receive most of their care from their primary care manager (PCM) at a military clinic. Specialty care can be obtained with a referral from the PCM or an authorization from International SOS.
Tricare Prime Remote Overseas
Available to active-duty military members and their command-sponsored dependents living overseas at designated remote locations. You will be assigned a local PCM who can give referrals for specialty care. International SOS may also be used for authorization.
Tricare Select Overseas
Available to active-duty family members or retired service members and dependents living overseas. Allows beneficiaries to schedule appointments with any overseas provider. Referrals are generally not required except for certain services. You will pay an annual deductible and a percentage of covered services.
Tricare for Life
This is a wrap-around coverage for retirees 65 years old and older. Enrollment in Medicare Part A and B is required to continue TRICARE coverage past age 65. Medicare provides coverage in the U.S. and U.S. territories. When living overseas, TRICARE is the only payer; TRICARE co-pays and deductibles apply.
Tricare Young Adult
Available to dependent children after regular dependent TRICARE coverage ends at age 21, or 23 for those enrolled in college. TRICARE Young Adult offers continue coverage until the beneficiary is 26 years old. Enrollment is required and monthly premium fees apply.
MHS Genesis
The MHS Genesis patient portal is a web service available to all TRICARE beneficiaries which allows them to access their family’s health information: patientportal.mhsgenesis.health.mil
Make appointments
See lab and test results
Access immunization and other records
Message your medical care team
Monitor your health information
MyCare Overseas™ Beneficiary App
The MyCare Overseas™ Beneficiary App is a useful tool for TRICARE users while stationed or traveling overseas: www.tricare-overseas.com/beneficiary-app
Search for TOP network providers.
Access your referral, authorization and secure claims portal to track appointments and set reminders.
Use TOPs German “Near Patient Team” to communicate with nurses about the local system and your treatment when referred off-installation.
Find emergency numbers and current medical risk ratings when traveling.
Check your health plan, covered services and access the claims portal.
Translation assistance.
Most military dental clinics in Germany primarily treat active-duty service members. Dependents are seen on a space-available basis and must rely on regular visits to German dental providers.
The TRICARE Dental Program (TDP) provides optional, low-cost coverage for active-duty family members. TDP is administered by United Concordia.
United Concordia (TDP)
OCONUS Toll Free: (844) 653-4060
Below is a partial list of insurance companies for American civilians working at military bases oversees.
Federal employees can visit www.opm.gov/healthcare-insurance/healthcare to search for providers.
Foreign Service Benefit Plan (FSBP/AFSPA)
Uses the Aetna Choice POS II (Open Access) network and considers all covered providers outside the U.S. and Guam: www.afspa.org/fsbp
Blue Cross Blue Shield Federal Employee Program (FEPBlue/GMMI)
For overseas benefits, covered services are paid at the preferred level. Physician care performed outside the U.S. is paid at the preferred level using their Overseas Fee Schedule or a provider-negotiated amount: www.fepblue.org/overseas-coverage
Government Employees Health Association (GEHA)
Providers outside the U.S. are paid at the GEHA preferred provider rate for medically necessary covered services: www.geha.com
Compass Rose Health Plan
If you need medical care outside the U.S., you may see any health care provider or visit any hospital: www.compassrosebenefits.com
Cigna Global Insurance
Offers a global network for U.S. citizens overseas, to include government employees, retirees, expats and students: www.cignaglobal.com
From the U.S. Department of Veterans Affairs (VA), this health care benefit is for U.S. veterans with a VA-rated service-connected condition living overseas or traveling abroad. The FMP covers medical care costs in Germany associated with the eligible conditions. Registration is required.
Visit www.va.gov/health-care/foreign-medical-program or call 0800-013-0759 for details and registration.
