Patient Liaison translating from a doctor ()
Located at MTFs in Italy, host-nation Patient Liaisons are key in providing language assistance, both in-person or telephonically, during health care encounters in the Purchased Care Sector.
The service is restricted to TRICARE Prime beneficiaries only.
Pordenone Patient Liaisons
Comm only: 0434-36-5701 (listen to options)
Fax: 0434-36-5720
Email: usaf.aviano.31-mdg.mbx.aviano-patient-liaison@health.mil
Hours: 0700 to 2200, Monday- Friday
Aviano Patient Liaisons
DSN: 632-5408
Comm: 0434-30-5408
Fax: 0434-30-5075
Email: usaf.aviano.31-mdg.mbx.aviano-patient-liaison@health.mil
Hours: 0800-1600, Monday – Friday
EMERGENCY ROOM SERVICES & LANGUAGE ASSISTANCE
· If you are at the ER and need interpreter assistance, call 335-5601235
· If the interpreter is unavailable, call the International SOS (ISOS) telephonic language assistance service, available 24/7, at this toll-free number from Italy: 800-915-994
OUTPATIENT APPOINTMENT LANGUAGE ASSISTANCE
Host Nation appointments scheduled by the TRICARE Referral Management Centre will advise Liaisons to schedule interpreter assistance as needed if it is known that the attending Provider does not speak English. Your Appointment Notification Form will advise you to meet an interpreter as appropriate.
Subsequently, Patient Liaisons will meet you at the Appointment location. Plan on arriving a minimum of 15 minutes prior to your appointment to facilitate parking and finding the appointment office. Arriving late to an appointment may result in the Provider not seeing you and the referral being cancelled as a “no-show.”
INPATIENT CARE LANGUAGE ASSISTANCE
Inpatient care in the Purchased Care Sector is accomplished by a series of professional and bilingual medical and nursing roles to ensure that you are up-to-speed with your care plan and eventual discharge needs. The International SOS Near Patient Team (NPT), contracted Physician Liaisons (PLs) and TRICARE Patient Liaisons all network closely together to inform you of your current inpatient status and upcoming treatments whilst admitted. NPT and PLs visit inpatients at different times throughout the day and week. Patient Liaisons are present to assist at discharge.
Contact information for inpatient care assistance during your stay:
· Near-Patient Team (NPT) on-call toll-free from Italy: 800-892-032 (24/7)
· Physician Liaisons (PLs: 335-569-7352 (24/7)
· Patient Liaisons: 335-560-1235 (24/7)
(Note: if on-site service is not available that day, you will be transferred to the International SOS Telephonic Language Assistance Service.)
You do not need to request copies of your inpatient medical record. By contract, the Hospital where you are admitted will upload your record in the ISOS Portal for translation by the ISOS Translation Team and your record will be forwarded to the MTF for uploading in to your Electronic Health Record. Turn-around time for this process is approximately 60 days.
